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  1. Wattsmart Homes
  2. Customer Support

Customer Support

Heating and Cooling Equipment

  • Is a heat pump the same thing as a swamp cooler or evaporative cooler?
  • My furnace has a fan attached to it that blows air throughout my house. Is that a heat pump?
  • How do I determine my water heater fuel type?
  • I have a gas furnace, but it uses electricity in order to run. Also, the fan system that blows warm air through my house is electric. Does this count as electric heat?
  • My home is heated by gas, but for cooling I have a swamp cooler or window air conditioners. Do I qualify for windows and/or insulation?
  • I see that under qualifications, the application notes, "Home must have an electric heating system or electric cooling system serving at least 80 percent of the floor area." What does this mean?
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Application Process

  • How do I know if my product qualifies?
  • Is there a deadline for submitting my application?
  • Why do you need my account number?
  • How do I find my account number?
  • On my rebate application, it mentions my home may be inspected. What does this mean?
  • What is an R-value? How do I find out the R-value of my existing insulation?

Quick links/FAQ's

  • How do I find a Qualified Contractor?
  • What is an NFRC Sticker?
  • I bought my products at Home Depot and provided a receipt. Why would I need to provide a Home Depot Special Services Customer Invoice?
  • What documentation do I need to send in with my application?
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